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Privacy policy

INTRODUCTION

Welcome to DhyafaTech. Out of our concern for the confidentiality of customer data, we urge you to carefully read this privacy policy before using our online products/services through the website. By visiting our website or ordering services through any relevant platform, you acknowledge and agree to the provisions of this policy, any updates made to it, and future relevant policies or procedures.

This Data Policy outlines our practices regarding the collection, use, and protection of your information. As a B2B marketplace connecting service apartments with suppliers, we gather and utilize data to enhance our services and provide a seamless, efficient experience for our users. We are committed to maintaining the highest standards of privacy and data security in accordance with applicable laws and regulations. This policy explains how we handle your personal and business data, ensuring transparency and trust in our services.

INFORMATION COLLECTION AT DHYAFATECH

At DhyafaTech, we gather various types of information crucial for delivering and enhancing our services. This collection includes:

  1. Personal Information: Names, contact details, and business information provided by users during registration, order placement, or communications.
  2. Usage Data: Information on how users interact with our services, gathered through user interactions and automated tracking technologies.
  3. Transactional Information: Records of transactions and orders placed on the platform.
  4. Cookies and Tracking Technologies: Employed to understand user preferences, website usage patterns, and for providing personalized experiences.
  5. Communication Records: Documenting interactions with users for customer support and legal compliance.

Methods of data collection involve direct user inputs, automated data capture through our platform, our partners and analysis of user interactions with our services.

USE OF INFORMATION

The information collected by DhyafaTech is utilized in various ways to enhance our platform and services:

  1. Service Provision: We use the collected data to fulfill our service obligations, including order processing, customer service, and facilitating interactions between service apartments and suppliers.
  2. Improvement of Services: Data helps us understand user needs, preferences, and behavior, guiding us in improving and personalizing our services.
  3. Communication: Personal information is used to communicate with users regarding their accounts, updates, offers, and to provide customer support.
  4. Marketing and Analytics: Usage data aids in developing targeted marketing strategies and understanding market trends.
  5. Legal Compliance: We use the information as necessary to comply with legal obligations, resolve disputes, and enforce our agreements.
  6. Logistics and Fulfillment: Data may be shared with logistics partners for the purpose of delivering physical products to users. This includes address and contact information necessary for the efficient delivery of goods.
  7. Third-Party Service Providers: In cases where DhyafaTech outsources services, relevant user information might be shared with third-party providers to ensure the seamless provision of these services.

This usage underscores our commitment to enhancing user experience while maintaining the highest standards of data privacy and security.

DATA SECURITY

DhyafaTech is committed to protecting the security of your data. We employ a variety of security measures to ensure the confidentiality and integrity of your information:

  1. Data Encryption: Sensitive data, including personal and transactional information, is encrypted during transmission and while stored on our systems.
  2. Secure Storage: We use secure servers and data centers with controlled access to store your data. Regular security audits are conducted to maintain the highest standards of data protection.
  3. Access Controls: Access to personal data is limited to authorized personnel only, and is strictly controlled based on role-specific needs.
  4. Monitoring and Compliance: Continuous monitoring of our systems is implemented to detect and prevent unauthorized access. We regularly update our security practices to comply with the latest security standards and regulations.
  5. User Responsibility: While we take robust measures to protect your data, we also advise users to maintain the confidentiality of their account information and to use strong, unique passwords.

Your trust is important to us, and we are dedicated to continuously improving our security measures to safeguard your information.

USER RIGHTS

DhyafaTech prioritizes the protection of user personal data through diligent updates and ensuring accuracy. We provide users with the opportunity to access their registered data, responding within an appropriate timeframe as per our internal guidelines. Requests for data access, inquiries, or modifications will be processed efficiently, with the necessity for users to verify their identity and potentially bear reasonable costs for data provision. Our practices align with legal regulations for data management, retention, and necessary disclosure to authorities.

CHANGES TO DATA POLICY

DhyafaTech reserves the right to update or modify this Data Policy at any time. Changes will reflect evolving legal standards, technological advancements, and operational practices. Significant changes will be communicated to users through our website or via direct notification. We encourage users to review our Data Policy periodically to stay informed about our data protection practices. Continued use of our platform after any changes indicates acceptance of the new terms. Users are invited to review the updated policy and provide feedback or inquiries regarding any changes.