Terms & Conditions

Introduction

Welcome to DhyafaTech, the innovative B2B marketplace specifically designed to connect service apartment owners with a diverse range of products and services providers. This platform is dedicated to streamlining procurement processes, fostering efficient business interactions, and offering a seamless, user-friendly experience.

By accessing and using the DhyafaTech website, its related mobile application, and the services provided therein (collectively referred to as the "Platform"), you agree to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern DhyafaTech's relationship with you in relation to this Platform.

Please read these terms and conditions carefully before using our Platform. These terms apply to all visitors, users, and others who access or use the Platform. By accessing or using the Platform, you agree to be bound by these terms. If you disagree with any part of the terms, then you may not access the Platform.

DhyafaTech reserves the right to modify these terms and conditions at any time without prior notice. Your continued use of this Platform after any such changes constitutes your acceptance of the new terms and conditions. We encourage you to periodically review this page for the latest information on our terms and conditions.

If you have any questions about these terms and conditions, please contact us using the information provided in the contact section of this document.

User Account and Responsibilities

Account Creation and Maintenance

User Types: DhyafaTech serves two distinct user groups:

1. Service Apartments: Entities seeking to procure products and services.
2. Suppliers: Entities providing products and services to service apartments.

1. Service Apartments: Must provide accurate property details, ownership information, and operational requirements.
2. Suppliers: Required to furnish details about their business, the products/services offered, and compliance with relevant industry standards.

1. All users are responsible for maintaining the accuracy and confidentiality of their account information and passwords.
2. Users must notify DhyafaTech of any unauthorized account activity.

Specific User Responsibilities

1. Comply with procurement procedures as outlined on the platform.
2. Engage with suppliers in a professional and ethical manner.

1. Ensure accuracy in the representation of products/services.
2. Adhere to agreed-upon delivery timelines and quality standards.

General User Conduct

1. Prohibited from engaging in unlawful activities, posting harmful content, or disrupting the platform's operations.
2. Responsible for the legality and appropriateness of the content they post.

Transactions and Content

1. Each user group is responsible for the transactions they enter into and the content they post on the platform. DhyafaTech is not liable for transactions or content managed by users.

Indemnification

1. Users agree to indemnify DhyafaTech against claims arising from their use of the platform, breaches of the terms, or content provided.

Account Termination

1. DhyafaTech reserves the right to terminate or suspend accounts for breach of terms. Users can terminate their accounts as per the platform's procedures.

Services Description

Overview of Services

DhyafaTech operates as a comprehensive B2B marketplace platform, designed to facilitate and streamline the interaction between service apartments and suppliers. Our platform provides the following primary services:

1. Product and Service Discovery: Access to a wide range of products and services tailored for service apartments.
2. Procurement Process Management: Tools and features to manage procurement processes, including order placement, tracking, and history.
3. Supplier Interaction: Communication tools for direct engagement with suppliers for inquiries, negotiations, and feedback.

1. Market Access: An opportunity to reach a broad base of service apartments actively seeking products and services.
2. Product and Service Listing: Facilities to list, describe, and update product and service offerings.
3. Order Management Tools: Tools to manage orders, including receipt, processing, fulfillment, and tracking.

Platform Features

1. User Profiles: Customizable profiles for both service apartments and suppliers to showcase their offerings and requirements.
2. Search and Filter Functionality: Advanced search options and filters to efficiently connect buyers and sellers.
3. Secure Payment Processing: Reliable and secure processing of transactions through the platform.
4. Data Analytics: Insights and analytics for users to understand market trends, track performance, and make informed decisions.

Service Limitations

1. DhyafaTech provides a platform for transactions and interactions between service apartments and suppliers but is not a party to any contracts formed between them.
2. The platform does not guarantee the quality, safety, or legality of the products or services listed.
3. DhyafaTech is not responsible for the delivery of products or services – this is a matter between the service apartment and the supplier.

Modifications to the Service

1. DhyafaTech reserves the right to modify, suspend, or discontinue any aspect of the platform or services at any time without prior notice.
2. Users will be informed of significant changes to services or platform functionality that may affect their use of the platform.

Support and Maintenance

1. DhyafaTech will provide user support and perform regular maintenance to ensure the smooth functioning of the platform.
2. Scheduled maintenance will be conducted during off-peak hours, with prior notice to minimize disruption.

Intellectual Property Rights

Ownership of Content

Platform Content: All content on the DhyafaTech platform, including but not limited to text, graphics, logos, images, as well as the compilation thereof, and any software used on the platform, is the property of DhyafaTech or its suppliers and protected by copyright and other intellectual property laws.

Trademarks: The trademarks, logos, and service marks displayed on the platform (collectively, the "Trademarks") are the registered and unregistered marks of DhyafaTech, its affiliates, licensors, or partners, in the UAE and other countries, and are protected by UAE and international trademark laws.

User-Generated Content

Ownership: You retain all rights in, and are solely responsible for, the User Content you post on DhyafaTech.

License to DhyafaTech: By posting User Content on the platform, you grant DhyafaTech a non-exclusive, royalty-free, perpetual, transferable, and sub-licensable right to use, reproduce, modify, adapt, publish, translate, create derivative works from, distribute, perform, and display such User Content throughout the world in any media.

Representation and Warranties: You represent and warrant that you own or otherwise control all of the rights to the User Content that you post; that the User Content is accurate; that use of the User Content you supply does not violate this policy and will not cause injury to any person or entity; and that you will indemnify DhyafaTech for all claims resulting from the User Content you supply.

Prohibited Use of Platform Content

Restrictions: You are not permitted to copy, reproduce, redistribute, resell, or exploit for any commercial purposes, any portion of the platform, use of the platform, or access to the platform without the express written consent of DhyafaTech.

No Infringement: You shall not use the DhyafaTech platform in any manner that infringes the intellectual property rights or proprietary interests of DhyafaTech or any third party. Any unauthorized use of the platform content or Trademarks is strictly prohibited and may violate copyright, trademark, and other laws.

Protection of Intellectual Property Rights

Notification of Infringement: If you believe that your intellectual property rights have been violated in any way by the platform, please notify DhyafaTech immediately, providing a detailed description of the alleged infringement.

Response to Infringement: Upon receiving a notification of alleged infringement, DhyafaTech will take whatever action, in its sole discretion, it deems appropriate, including removal of the challenged content from the platform.

Payments and Billing

Payment Terms

Payment Methods: DhyafaTech accepts various methods of payment as specified on the platform, including credit/debit cards, online banking, and other electronic payment methods. The availability of a particular payment method may depend on the user's location and the specific transaction.

Payment Processing: All payments made on the DhyafaTech platform are processed through a secure, third-party payment gateway. DhyafaTech does not store or have access to your credit card information.

Currency: Transactions will be processed in the currency specified on the platform at the time of the transaction. Currency conversion rates may apply as per the terms of your bank or payment provider.

Billing Information

Accuracy of Information: You agree to provide current, complete, and accurate purchase and account information for all purchases made on the DhyafaTech platform. You further agree to promptly update account and payment information, including email address, payment method, and payment card expiration date, so that we can complete your transactions and contact you as needed.

Invoices and Receipts: After each transaction, DhyafaTech will provide you with an electronic invoice or receipt detailing the transaction for your records.

Fees and Charges

Pricing: All prices for products or services listed on the DhyafaTech platform are subject to change without notice.

Taxes: Prices listed on the platform may or may not include applicable taxes. Any taxes required by law will be added to your invoice as a separate charge.

Additional Charges: Additional charges may apply for shipping, handling, and other ancillary services. These charges will be clearly disclosed before you complete your transaction.

Refund and Cancellation Policy

Cancellation: You may cancel your order in accordance with the cancellation policy specified on the platform. Certain conditions and time limits may apply.

Refunds: DhyafaTech’s refund policy will be as stated on the platform. Refunds will be processed to the original method of payment and may take several business days to reflect in your account.

Disputes: In case of a dispute regarding a transaction, users are encouraged to contact DhyafaTech's customer service to seek resolution. DhyafaTech will mediate the dispute in good faith, but the final responsibility for resolution lies with the user and the respective service apartment or supplier.